Benchmarking
Comparing Your Performance with the Best
29 July - 02 August 2024
Sandton
Johannesburg South Africa
Cost per Delegate
R17,999.00
Course Description
Tools and Methodologies for Continuous Quality Improvement
Benchmarking is one of the most recognized and widely used business tools. Benchmarking is a practical way to analyze procedures, statistics, products, and services in a related environment – those of a competitor, partner, or another department of the same organisation. Its primary purpose is to provide avenues for improvement in private, government and non-governmental organizations. This introductory training course will focus on the practical and theoretical aspects of benchmarking and performance improvement.
You will learn why benchmarking is a viable tool that provides useful information for improving virtually any organisation or activity. You will discover the practical benefits of benchmarking and how to use these in your department, team or organisation. This exciting and innovative training course will focus on the practical and theoretical aspects of benchmarking.
The course will highlight:
• An introduction to benchmarking
• Performance measurement principles
• The different types of benchmarking and when to use them
• How to run a benchmarking project more effectively
• Understanding data, metrics and analysis tools
Objectives
At the end of this Benchmarking training course, you will learn to:
• Describe the benefits of benchmarking
• Discuss how benchmarking activities can lead to organizational success
• Apply the correct methodology to data collection and analysis
• Analyze the appropriate methods of continuous improvement
• List the advantages of effective performance measurement
Who should Attend?
• Engineers
• Accountants and Finance Staff
• Operation Managers / Process Managers
• HSE Leaders
• Middle Managers and Team Leaders involved in process improvement
• Project and Programme Managers
• Change Leaders
• Human Resource (HR) Professionals
• Any Manager who needs to improve their skills in Benchmarking and Performance Management
Course Outline
DAY 1
Performance Measurement: Why It Matters and How To Do It?
• The Need for Performance Measurement
• Using Measurement to Transform Your Organisation
• The History of Measurement
• Key Performance Indicators (KPI) Explained
• Measuring the Correct Things
DAY 2
The Process of Benchmarking
• History of Benchmarking
• Benchmarking Terminology
• Strategic, Performance and Process Benchmarking
• Internal vs. External Benchmarking
• Applying the Most Appropriate Benchmarking Approach
DAY 3
Conducting a Benchmarking Project
• How to Identify Suitable Benchmarking Projects
• Running a Successful Benchmarking Project
• The Phases of Benchmarking
• Identifying and Selecting Metrics and Partners
• Benchmarking Project Management
DAY 4
Understanding Data, Metrics and Analysis Tools
• Data Use and Abuse: Using Data Constructively
• A Simple Revision of Key Statistical Terms and Techniques
• The Importance of the Standard Deviation and Variance
• The CATWOE Technique, RCA, 5-Whys and Cause & Effect
• Collecting and Analysing Benchmarking Information
DAY 5
Essential Tools for Benchmarking and Continuous Improvement
• Kaizen and Continuous Improvement
• DMAIC and Six Sigma
• Poka-Yoke Approaches
• Legal and Ethical Issues in Benchmarking
• Personal Action Planning
End of the Workshop
For Training arrangements call us on the detail below
TANZANIA: +255 749 50 26 78
SOUTH AFRICA: +27 694 31 79 73
KENYA: +255 749 50 26 78
DUBAI: +27 694 31 79 73
