Accounts Management for
Post-paid and Prepaid
16 - 20 February 2026
Sandton
Johannesburg South Africa
Cost per Delegate
R19,999.00
Introduction
This comprehensive course is designed to equip participants with the skills and knowledge necessary to effectively manage postpaid and prepaid customer accounts. Through a combination of theoretical insights and practical exercises, participants will learn to handle billing, debt collection, data capturing, and customer relationship management with confidence. By the end of the course, attendees will be able to streamline accounts management processes, enhance customer satisfaction, and contribute to the financial health of their organization. .
Objectives:
• Understand the differences between postpaid and prepaid accounts and their management processes.
• Master billing processes for both types of accounts to ensure accurate and timely invoicing.
• Develop effective debt collection strategies to manage overdue accounts and minimize losses.
• Learn to process refunds and adjustments in a compliant and efficient manner.
• Enhance data capturing and management skills to improve accuracy and efficiency in account management.
• Strengthen customer relationship management techniques to improve client satisfaction.
• Utilize reporting and analysis tools to make data-driven decisions and improve service delivery.
• Ensure compliance with regulatory requirements and mitigate risks in accounts management.
Who Should Attend?
• Accounts Officers
• Customer Service Managers
• Billing Specialists
• Debt Collection Agents
• Finance Managers
• Anyone involved in the management of postpaid and prepaid accounts
Course Outline
Introduction to Accounts Management
• Overview of postpaid and prepaid account systems
• Key differences between postpaid and prepaid accounts
• Importance of effective accounts management
Understanding Billing Processes
• Detailed overview of billing cycles for postpaid customers
• Prepaid billing mechanisms and recharge management
• Common billing issues and how to resolve them
Debt Collection Strategies
• Techniques for managing overdue accounts
• Effective communication strategies for debt collection
• Legal considerations and compliance in debt collection
Processing Refunds and Adjustments
• Understanding refund policies for both postpaid and prepaid customers
• Step-by-step process for electricity units refunds
• Handling adjustments and billing errors
Data Capturing and Management
• Importance of accurate data capturing
• Tools and techniques for efficient data entry and management
• Ensuring data integrity and security
Customer Relationship Management (CRM)
• Building and maintaining customer relationships
• CRM tools and their application in accounts management
• Managing customer queries and complaints
Reporting and Analysis
• Generating reports for account management
• Analyzing account data to improve service delivery
• Using reports to forecast trends and make informed decisions
Compliance and Risk Management
• Understanding regulatory requirements
• Mitigating risks in accounts management
• Best practices for ensuring compliance
End of the Workshop
For Training arrangements call us on the detail below
TANZANIA: +255 749 50 26 78
SOUTH AFRICA: +27 694 31 79 73
KENYA: +255 749 50 26 78
DUBAI: +27 694 31 79 73
